This is false. Can you sue an internet company for stress and trauma? These speeds are fast enough to support live streaming, online gaming and fast downloads. Incidentally, if you need to contact Viasat customer service, here are their details (it's also on our Viasat customer service hub page): Here at WhistleOut, we spend much of our time tracking down and reporting on deals from internet and cell phone providers. Viasat specializes in satellite internet, with plans that top out at a respectable 100 Mbps. WhistleOut uses anonymous cookies to improve user experience on the site. I chose the Unlimited Silver $100 Per month due to Rep promised that it would accommodate my needs. Sign up to receive our free weekly newsletter. My 2 sons are in a digital academy at home for school which requires them to log on to zoom-like meetings with the teacher and classmates and log in to do assignments. I took my trailer to a State Park for a week back in January and while helping someone recover through ACL surgery my travel trailer and truck both was stolen. Ridiculous! w/ nothing but problems. Ours is extremely spotty at best and doesn't work at all most of the time. Top Ten Reviews has reviewed the Best Satellite Internet Providers of 2019 so that we're able to offer you the authoritative buying advice you expect. Some plans come with unlimited bandwidth. Every time i cal to try to cancel they hang up on me and it takes about an hour to get through to someone. This is by far the most expensive internet we’ve ever paid for to not even be able to do anything with it! I have a travel trailer in a remote area that is extended stay and most people have been here 3-7 years. I also paid $15 to put a Stop Pay on my bank account, having read multiple times (during miserable bouts of searching the internet for other ISPs that ended in reading reviews of the company) that they continue to withdraw money from your account after service is terminated, or charge for equipment that's been returned. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The first time I called and spoke to someone, they said we had a $13 early term cancellation charge but it was cancelled and we were all set. Beware they will lie to you to get your business promising that their plan will support your needs and then when you cannot pull up a webpage state that their contract did not promise a speed but up to a certain amount. Viasat launched a new satellite in 2018, leapfrogging their main competitor HughesNet in terms of speed and data packages. This company will take your money if they deliver service. Viasat keeps sending me threatening emails and letters, telling me they're going to turn me into collections, even after I've spent hours on the phone and online chat with them. Viasat’s plan offerings are not the same in every area – some places only have plans with 5Mbps download speeds. Bottom line: If satellite is your only option for internet service, chances are your choices are going to come down to HughesNet or Viasat. He was totally unwilling to offer to assist in any way. The connection is terrible and there were always issues. Please review our privacy policy for more information. Google Fiber Internet Review: How Good Is It? We were told by Viasat that the service we could get with them would be enough for the devices and use we would need. On the resulting page you can browse through what's available, and filter by connection type. If it's sunny, rainy, snowy, cloudy, windy, or if weather exists at all well it might work or it might not, but "they can't guarantee it will work bc that's the nature of satellite". I have tried to cancel and they wont let me. Mediacom Internet Review: How Good Is It? I became a customer 2 weeks ago because Satellite was my only option after we bought a home in the country. Pretty sure they're doing their best to avoid me and their problems. It costs $9.99/month to lease their satellite equipment, which also includes the cost of built-in WiFi. This makes it a little tricky to figure out exactly what’s available and how much it costs without contacting Viasat’s sales team. There is just enough to legally say they are providing us with service, but nothing loads, nothing! It barely ever works. You can always compare your options on WhistleOut to see what kind of speeds are offered by providers in your area. For a shortcut, simply enter your details in the field at the bottom of this page. Unlike our top pick for satellite internet providers, Viasat has a wide variety of packages with very different bandwidth and speed options, depending on where you live. I even removed my auto payment method hoping that would prompt a call but again to no response. All Viasat internet plans come with free standard installation. BEWARE…throughout the entire process of setting up service they tried to sell me other, unnecessary services. When we evaluated Viasat, we entered eight zip codes into the plan finder, including one in California, one in Virginia and one in Massachusetts. It doesn’t have very clear package and plan options. As with speed, you need to contact Viasat or one of its local distributors to find out exactly which plans are offered in your area. Simply head over to our internet hub, punch in your address, select your preferred speed (or leave it blank if you prefer) and press "search." You can enter your zip code on Viasat’s website to get an idea of which plans are available in your area and how much they cost. Then when you request to get out of your contract because what the sales rep promised was completely inaccurate and your internet is unusable the response is you signed a contract! Our Viasat Internet reviews are all from current customers, including current Viasat customers and “Exede” customers from before the brand name change. I feel like a complete chump for believing anything a Viasat representative tells me. Viasat was formerly WildBlue and recently acquired Exede. We audit the prices across the whole market regularly and we don't alter the ranking of products in our organic search based on any commercial relationship. Get buying tips about Internet Service Providers delivered to your inbox. Free professional installation for new Exede customers. This is also false. If you decide to cancel your satellite internet before the end of your contract, Viasat charges $15 per remaining month. I called an agent, again, and they finally agreed to have a supervisor give me a callback. We moved into an area that doesn’t have access to any other internet providers, and had no choice but to get Viasat. DISH Network Satellite Internet Review DISH Network Internet offers consumers the ability to bundle their TV package with high-speed internet plans from one of their partners. HughesNet Internet Review: How Good Is It? Let me say again, we would like to! Be aware. When you click to purchase, we only pass verified addresses to a carrier and your address is loaded into the carrier’s shopping cart so that you can easily complete the purchase. Everything I owned was in that trailer and/or truck. Frontier Internet Review: How Good Is It? Viasat has more—and better—plan options than HughesNet, with higher speeds and no data caps. More info. The phone call was so unproductive that I finally ended it by asking what I had to do and how much would I have to pay to end the contract…a mere $360 and they would pay to have the equipment I rent shipped back. I would like to say this could be updated but my past experience tells me that will never happen. Every rep says something different. CenturyLink Internet Review: How Good Is It? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The company says they are sorry that the sales team misrepresented information but tough luck, you signed a contract. I've had Viasat for only 4 mo. Update: I left my experience on their FB page and it was deleted. Unsubscribe at any time. Best internet providers 2020: Find the right service in your area, Best Ethernet Switches 2020: Upgrade your home network, Trend Micro Antivirus Plus Security review. Unsubscribe easily. I spoke to another rep that told me the service was sold to me by a 3rd party whom By The Way LOCKED ME IN A 24 MONTH CONTRACT, AND that I would have to pay $360 to cancel. However, it isn’t consistent in its package offerings across the board. I hate to be so dramatic, but we are all so sick of it. So after explaining to the customer service rep that no we do not game online, or stream endlessly, have any smart home devices, or more than 2 devices connected to the Wi-Fi at any given time he could not help me understand why we ran out of data so quickly and his best thought out plan was to tell me how I could get out of my contract. I can’t stand being forced to pay so much money for the absolute worst internet experience!!! Viasat Internet is a good option if you don’t have access to any other Internet Service Providers. $170 package! Viasat plans are more expensive than your typical cable and DSL plans, and top out at a relatively modest 100 Mbps. From day one never work. I called them to ask how, and could they help, was there anything they could do…the foreign customer service rep was so unhelpful. The drawback with satellite—besides the prices—is a lack of reliability, as weather can interrupt service. How do I know I can trust these reviews about Viasat? They have a shady business model - they make money off of their customers regardless of if they provide service, as well as when their customers want to leave their service. We value your privacy. You'll also be charged $350ish if you don't return your equipment, which includes the satellite dish that is to be returned in a mailable box. I have never seen anything such as this satellite internet with Viasat. I signed a two year commitment about 20 months ago. I suspended the account until I could find a suitable replacement. For more information about reviews on ConsumerAffairs.com please visit our They promised speeds that should have supported streaming multiple devices and could not even support the most basic needs. Viasat review: One week and two days ago we had a tech come over from the Lean Wisconsin office to upgrade our internet system that we've had for about 10 years through Exede to their unlimited data plan which needed a new dish and modem installed. WhistleOut’s internet coverage check requires that we verify serviceability at your address with carriers. Also, if you leave a negative review on FB they will remove it and block you, and apparently on BBB they get to have an A+ rating for their shady behavior. The sole purpose of the home Wi-Fi was so the kids could do their schooling. The service still doesn't work!!!! I can't figure out the legality of that one at all, but we are in that boat, along with many others if you check out ANY reviews about this company. Viasat does not offer bundles. We’ve had to get hotspots just so they can complete school work. They can now get different internet at their location and we have done so.