Education company, Eduwill was announced on 21th of APR, that it made a contract to build IP call center.

This is the indusry`s first IP callcenter, building call center will be completed by the end of May. And through professional counseling, sales and efficiency of the company will be improved as well as customer satisfaction.

MPC was selected as final builder, total 60 seats are expected to build an IP-based call center system.

It is prospected to become more efficient operations by adding features such as IP-PBX (IP switching), CTI (computer telephony integration solutions), IVR (intelligent auto-response system), wallboards, voice recording, as well as screen recording (Screen Recording).

In addition, eduwill has a plan to consider compatibility to be able to build more seats without server extension.

Eduwill is operating customer center (1600-6700) seven days a week to handle customer`s questions quickly and it has been providing differentiated customer service by the technical support service untill 3am.

`Eduwil Pass-security System` was famous to test-takers, since it is `1: 1 Intensive Coaching Service`. The best thing is that students can get learning management from starting video lecture.

When the system is complete at the end of May, eduwill can be able to support efficiently, exam schedule, progress management, consultation services as well as learning information. And it is expected that eduwill can make its own image as leading company through call center operation improvement.

A director of eduwill said "We will get operational efficiency and customer satisfaction. And we will make a the best, total one-stop call center from upward leveling agents."

T-Motion will be introduced to Eduwill through MPC.

This is the education indusry`s first IP callcenter, it will provide provide differentiated customer service.

We ask your attention for T-Motion and Furence.