How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic. Visit our resources center for guides, videos, interviews with experts, and everything customer experience. While 68% have added additional customer touchpoints as a result of the pandemic. Subscribe to our customer experience newsletter to get the latest on CX trends and best practices. Customers can collect critical feedback across all digital channels and bring in operational data from Salesforce, all in one platform. © 2020 GetFeedback, Inc.|888-684-8821|Terms of use|Privacy notice|California privacy notice. SurveyMonkey has entered into an agreement to acquire customer experience management company, GetFeedback. The deal gives BlueVoyant a boost in... Four in every ten enterprises in the UK report significant financial obstacles in their quest to realise digital transformation ambitions. SurveyMonkey says companies will spend less time configuring complicated CX technology and more time focusing on what matters most. Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. (i) Information you provide to us: You may provide personal information to us through the Services – for example, when you sign up for a GetFeedback account to access the Services, consult with our customer success or support teams, send us an email or communicate with us in any other way. Easily share customer insights and drive meaningful actions through the business systems your teams use daily to get their work done, including Salesforce. It has also made a new enterprise connector solution and a new on-premise... NTT Data has been signed up by Legal & General (L&G) to help the latter build out its data science capabilities. During his career he has also lectured at London Metropolitan University and has an MA in journalism studies from the University of Westminster. L&G wants to... Inoapps grows public sector division contract win,#Inoapps, #ecommerce, SurveyMonkey launches GetFeedback (CX) Platform. A top-rated feedback solution for Salesforce according to the Salesforce AppExchange, GetFeedback serves leading brands, which include … Macy Howarth, Executive Director, Customer Intelligence, Myshka Sansoin, Global Customer Advocacy Lead. They allow users more access than they need, especially with applications such... BlueVoyant has snapped up Managed Sentinel as it looks to strengthen its offerings for Microsoft Azure customers. SurveyMonkey today announced its new customer experience (CX) solution, GetFeedback Platform, at its inaugural CX Impact Summit.The new solution is SurveyMonkey’s multi-channel offering that enables organizations to set up their CX program in days – not months – to quickly understand and act on customer insights. Purpose-built for the Salesforce customer, GetFeedback is currently a top-rated customer feedback solution according to the Salesforce AppExchange. When you need to know how many times an item appears in a list... Poor identity controls allow attackers to exploit Office 365, BlueVoyant snaps up Managed Sentinel and targets Microsoft Azure, Research shows corporate ambitions outpace legacy investments, Salesforce delivers triple CSR initiative at virtual UK conference, Workplace from Facebook, now with extra Crayon, KPMG offers blockchain-based CAI – for climate accounting capability, Tray.io launches universal connectivity enhancements, NTT Data helps Legal & General build data science business, Retail eCommerce news from week beginning 5 October. Offers.com is supported by savers like you. The GetFeedback Agile Experience Platform, which allows users to unify CX data and customer attributes in one place, automate CX programs, and integrate with other apps, like Salesforce, Microsoft, Slack, and Jira. "Nearly 100 percent of executives we've surveyed say it is extremely important or important that their business obtain feedback from their customers quickly. Get your programs up and running in days, not months. Learn More GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Compared to service-heavy CX offerings, the GetFeedback platform fills a market gap by helping enterprise customers deploy the solution quickly and easily. SAN MATEO, Calif. and SAN FRANCISCO, September 3, 2019 - SurveyMonkey (Nasdaq: SVMK), a leading global survey software company, today announced that it has completed its acquisition of GetFeedback, a leading customer experience management company. Make it easy for them to give in-the-moment feedback in the channels that work best for them. Your customers shouldn’t have to jump through hoops to tell you how they feel. With a new look and feel from the previous GetFeedback and Usabilla solutions, the updated combined platform features include. By browsing this website, you agree to our use of cookies. Get your programs up and running in days, not months. Prove The ROI of Customer Experience (WITH ACTUAL MATH! Other CX offerings that can require months to year-long implementations in combination with heavy, expensive professional services won't cut it anymore," said Craig Shull, senior vice president and general manager of the GetFeedback platform at SurveyMonkey, in a statement. Using Watson AI Ops, launched in May... Poor identity and privilege access controls are causing problems across SaaS environments. Create a free survey account -- no credit card required. AX Platform: Through the GetFeedback Agile Experience Platform, users can unify CX data and customer attributes in one place. Nurturing customer relationships. When you're ready, come back to AppExchange and install the package in the free trial. Macy Howarth, Executive Director, Customer Intelligence, Myshka Sansoin, Global Customer Advocacy Lead. He has delivered both website and ecommerce strategy and projects and has a wide experience of different products and sectors. It merged the two product lines in June. This makes it easy for our customer-facing teams to quickly access insights and take action.”. Together, those answers make up feedback that drives companies to grow, succeed, and innovate to solve today’s most pressing challenges. CX offerings that require months to year-long implementations. Browse our gallery of templates, then sign up for your own account to see even more templates you can customize to suit your needs. The new GetFeedback platform allows users to quickly adapt to evolving customer needs by harnessing the combined power of GetFeedback and Usabilla, which were acquired by SurveyMonkey in 2019. Workspaces: New analytics experience to bring feedback from any channel together, which also includes AI-powered text analysis.